Managing+Tech+Support+in+a+1-to-1+Environment

Managing Tech Support in a 1:1 Environment
Just‐in‐time technical support has been identified as one of the two critical indicators of a successful 1:1 program. If laptops aren’t working, teachers and students won’t use them consistently. With over 600 laptops and only ONE technician in the building, teamwork and understanding is critical to supporting Nashwaaksis’ student laptops. Come share tips, tricks and how‐to’s of managing the technical support side of a successful program and getting the most out of your IS support resources.

Resources: